Customer Journey v3

  • Awareness – Health Blogs, Insurance Market Surveys, Press Articles
  • Engagement – Quarterly email, Annual Review Call or Letter, Online Quote and Instant Cover website functionality, Refer-a-Friend scheme, Staff Insurance schemes
  • Advice – Strong technical advice, Dedicated Adviser for each customer, Compliance monitoring, CPD, Advice tools such as XRAE and CI expert
  • Service – dedicated Customer Service team, Quarterly emails, Annual Reviews,  ‘Check & Send’ Trust Form service at no additional cost
  • Claims – Claims handling support, Liaison point, Publication of Claims Stories