April 26, 2018



Many Insurers have additional benefits to help their customers in times of need. Liverpool Victoria’s Remote GP service gives quick and easy access to a leading network of 5,000 practising UK doctors to talk through any health issues or medical concerns without travelling to your surgery, or sitting in the waiting room.

Simple, convenient and confidential, it’s quick and easy to get a GP appointment, wherever you are – at home, at work or on holiday.

Our Case Study 1

Our client, was experiencing more asthma symptoms than usual and was finding his blue inhaler not as effective at controlling his symptoms. Working full time and not being able to wait two weeks to see a GP in his local practice,(especially as he was struggling to breathe), he decided to try out the LV G.P service for the first time. He arranged a mutually convenient time after 5pm to phone through his symptoms. After speaking with a GP, a prescription for a more powerful inhaler was faxed to his local pharmacy and was ready to pick up in 20 minutes.

Our client was so impressed with this service that he called us to thank you for recommending Liverpool Victoria.

Our Case Study 2

Our client, needed mortgage cover for himself and his wife. Despite being generally healthy, they have a 14 month old child who has started nursery and is consequently causing him to get various flu’s and colds all the time. Every time he goes to the doctor he has to take time off work and it takes weeks before he actually sees the doctor which inevitably causes him to take more sick days as he cant get the medicine he needs.

We found Mr A cover with Liverpool Victoria for his income protection but we also were able to offer him Liverpool Victoria Doctor services as a free benefit of his policy.

Mr A was very pleased and called us and said he had already used the service within two weeks of his policy as he had a throat infection. He said that within 24 hours he was given an appointment with a doctor, had a video chat and within 30 mins of finishing the consultation , his prescription anti-biotics had arrived at his local pharmacy. All he had to pay was his NHS prescription fee.


It pays to speak with an expert who can not only advise on insurance, but also the all important additional benefits that mean the most to you. A financial adviser can access some insurers that can not be reached directly.

Find out more about Additional Benefits here. Many companies offer remote GP services these days, Square Health being one of the main providers.

How does the LV GP service work?

Open the LV= Doctor Services app, click Remote GP and book your face-to-face video or phone consultation with a qualified UK GP, at a time to suit you.

Appointments are usually available within 2 hours. You can choose your appointment time between 8am -7pm Monday to Friday, 9-1pm Saturdays (excluding bank holidays) and allow 15-20 minutes for your consultation. All GPs are based in the UK and registered with the General Medical Council (GMC).

After your consultation, your medical information will be updated on the app for you to refer back to. And your medical information will only be shared with your own GP at your request. This service can only be used up to 5 times a year.

What Remote GP will do for you:

  • treat everyday illnesses
  • provide a diagnosis
  • refer you to a specialist

Common treatment areas:

  • colds and flu
  • headaches and migraines
  • back problems
  • serious illnesses
  • sickness and diarrhoea
  • skin rashes and abscesses
  • mental health
  • sports injuries

If you are interested in arranging protection insurance it really can pay to take Independent advice. 

Get a Quote

Next steps

Whilst you are welcome to get a quote on-line but we would recommend you talk to one of our advisers.

Any quote that your adviser provides you with will take into account to your circumstances, your medical history, as well as your budget!

An on-line quote is just that – a quote – it isn’t a definite offer of cover. What really matters is the premium you are offered, after your application has been assessed.

Call Freephone 0800 644 4468 – Monday to Thursday from 09.00 to 19.00 and on Friday between 09.00 and 17.00.

Please feel free to read our Independent client reviews, or read about the team at Future Proof.

Call me back

Interested in related stories